Cox Internet Outage ... Again!!!

Hi DustinP,

Thank you for your response.  I do have a few questions about your response.  I had to register to be able to comment in this form so you have the information for my account.  And you are on the thread so you have the URL.  I'm a little weary with dealing with Cox's support after the previous 10 day outage.  The chat support tech told me then that Cox does not give outage credit so I'm surprised that you mentioned it.  I pay approximately $2.33 per day for Internet service.  For that 10 days of non-service would be just $23.33.  This is not a substantial cost but is really just a good faith gesture.  It is my option that Cox is not interested in good faith so I now have no trust and will not do anymore bending over for no sign that Cox will do an active part in the conversation.  

DustinP, Please don't take my response personally because I believe you have been given a script to follow to, it appears, distract the paying customer until they give up.  The company's culture was decided at management level.  And if I have to give my screenshots to the FTC, my dialogue will be about the corporation's customer service management decisions and Cox's customer treatment policies.  You personally are doing a great job following your job training.