COX Internet Issues
So I previously had COX's 150mbps plan. I am in the Military and due to certain issues i had to cancel my plan and ended up upgrading to the 500mbps plan. This has been the absolute worst month i've ...
Forum Discussion
@TheStevenQ54
Firmware updates are automatically pushed out to your modem when an approved update is available. Cox goes through a testing and certification process for firmware updates to make sure they will work on our system and are free of bugs.
Jonathan J
Cox Moderator
Firmware updates are automatically pushed out to your modem when an approved update is available. Cox goes through a testing and certification process for firmware updates to make sure they will work on our system and are free of bugs.
Jonathan J
Cox Moderator
However this proves faulty in my case, and even more a lack of knowledge on both the in-house techs and level 2+ techs in Cox’s internet support because they both ceased to fix this. I’m getting 20mbps currently on a 500mbps plan. I got more download on a 150mbps plan
- @tTheStevenQ54
Because you are getting the correct speed hardwired, that would indicate that your firmware version is not the issue. There are many things that can affect your wifi speeds. Here is a link that can help you with optimizing your in-home wifi: www.cox.com/.../masterlist-wifi-tips.html .
Ben S.
Cox Support Forums Moderator
