Forum Discussion

crcreegan's avatar
crcreegan
New Contributor
2 months ago

Cox internet down again

Cox internet has been down due to a ‘network issue in the area’ for over 24 hours for the second time in 10 days. I work from home, so this means I cannot work (again). Communication is terrible and there is no indication of when it will be restored. Time to switch. 

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    2 months ago

    I'm really sorry for the outage you're experiencing and I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to help out in any way we can. 

    • crcreegan's avatar
      crcreegan
      New Contributor
      2 months ago

      Thank you. I did so last time with no meaningful response, but I will give it another try. 

      • ChrisJ2's avatar
        ChrisJ2
        Moderator
        2 months ago

        I'm sorry for the lack of response. We're monitoring that Inbox currently and will respond for you. Send us your address, full name and PIN and thank you in advance.