Hello cmsavacool,
On behalf of the Cox family I'm truly sorry to hear there has been a delay and that your family is impacted with no heat. On your behalf we can submit a request for any possible way to expedite the escalation regarding the damage claim. Could you email support at Cox.Help@cox.com with your first and last name and complete address?
Thank you Dustin,
We did promptly hear from the insurance company representing Cox (Crawford and Company) after your response. However, they stated that they are "depreciating" our heater that was destroyed by the Cox technician and are requiring us to pay for $2,370 of the repairs. Our heater and air conditioner were working just fine prior to Cox destroying it. So, it does not seem appropriate or reasonable that we would be required to come up this much money for the damage caused by your company. Is this typically how Cox handles these situations?
