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cmsavacool's avatar
cmsavacool
New Contributor
12 months ago

Cox installer damaged heater and Cox isn't helping fix it

On November 15th we were having Cox install internet at our new home and the installer accidentally drilled through our AC/Heating system causing nearly $10,000 in damage.  Cox referred us to their i...
WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
12 months ago

Do you know or can you find out the Technician's employee number? When I worked in RI I know the Cox employees numbers began with 6 and contractors began with 7 but that might have changed or vary from state to state. Just thought I would mention it. You can also tell by the truck the tech. drove. Was it a Cox bucket truck or just a regular truck with a Cox sticker on it?