Forum Discussion

JSumm3990's avatar
JSumm3990
New Contributor
2 years ago
Solved

Cox increased the price of my plan as well as the speeds that came with my plan without informing me.

Cox randomly increased the cost and price of my plan without informing me and are now insisting that I pay the higher amount.
price gouging
Price increase
  • Darkatt's avatar
    Darkatt
    2 years ago

    Prices tend to go up, WITH notice. If however you, like myself, was on a 1 year plan, after that year is up, you will go back to the normal pricing. As for increasing your speeds, what speed were you on, and what are you on now? If you were on 300 and now at 500, well that took place a year or 2 ago, and there was no change in pricing. It's not recent. If you are on preferred, the speed increased from 150 to 250, again, there was no increase in pricing. How about some specifics, so we can help point you to the best solution. That or call and ask to speak to someone in sales or retention, and see what they can do for you. 

Darkatt's avatar
Darkatt
Valued Contributor III

The plan went from 300/30, to 500/10. So if they were to adjust the price for downgrading from 30 to 10, then the adjustment from 300 - 500 would increase the price back to where it was, if not more. There was never a 300/10 plan. 

Bruce's avatar
Bruce
Honored Contributor III
2 years ago
The plan went from 300/30, to 500/10.

If this transition from 300/30 to 500/10 "took place a year or 2 ago," the 300/30 plan is still on their website even after Cox recently adding the 2 Gig Package a few months ago.  Cox knows its out there.

the adjustment from 300 - 500 would increase the price

This would be correct because it would even out:  lower up but higher down.  However, Cox would not increase the "transitioning" price because they'd lose money.  If Cox increased my cost by forcing me onto a higher plan, I'd just lower my plan to the 250.  Its down would be 50 Mbps lower but the up would be the same.  It's money sense.

There was never a 300/10 plan. 

Correct.  There was never a 300/10 plan; however, Cox did offered it as an optional plan for subscribers wanting to remain at 300 down but with its now lowered 10 up.  According to Tiffany, "Those that met the requirements were able to opt in to keep the 300 Mbps down and 10 Mbps up."  It was never a structured plan, but it was an optional plan.

forums.cox.com/.../128001

  • Darkatt's avatar
    Darkatt
    Valued Contributor III
    2 years ago

    Incorrect, people could opt out of the 500/10 plan at the time of it's inception, and go back to the 300/30 plan.  That way they could maintain their 30 upload! There was never a 300/10.  Even if the web site still shows a 300/30 plan, it cannot be implemented on any account. The system will not allow it, as it's not a valid selection. I know. If Tiffany, (whom I know personally), said 300 down/10 up, then she mistyped, and meant to put in 30 UP. 

    • Bruce's avatar
      Bruce
      Honored Contributor III
      2 years ago
      then she mistyped

      You may be correct, Tiffany may be incorrect or vice versa.  However, a Cox employee wrote it so it's all I have to reference.

      My takeaway on the other post is 10 Mbps wasn't enough, but 10 Mbps is all you're going to get.  If you didn't want to pay for the 500/10 plan...albeit at a "grandfathered" price...you could "meet the requirements" and pay for the now lowered and cheaper 300/10 plan.

      If the 300 is absolutely gone, the 250 plan is a lot closer to 300 than the 300 is to the 500.  It's 20% less vs 66% more.  If 300 was meeting your demands, 250 probably would as well.

      • TiffanyR's avatar
        TiffanyR
        Moderator
        2 years ago
        Hello Bruce,
         
        "We previously offered 300 Mpbs down and 30 Mbps up. This has been changed to 500 Mbps down and 10 Mbps up. Those that met the requirements were able to opt in to keep the 300 Mbps down and 10 (should be 30) Mbps up."
         
        I can assure you that was a mistype on my behalf and I do apologize. I have amended the original post to reflect the correct information so that it can be referenced in the future. The previous plan was 300 Mbps download and 30 Mbps upload. Those that met the requirements, could opt to keep that plan (grandfathered). If the customer did not opt to keep this plan or they did not meet the requirements, then they were moved to the 500 Mbps download and 10 Mbps upload plan. 
        Tiffany R.
        Cox Support Forum Moderator
  • Bruce's avatar
    Bruce
    Honored Contributor III
    2 years ago

    After Tiffany's clarification, the thing to research is if the 250/10 would better meet the demands of the previous 300/30 subscribers.  250 would definitely be cheaper than the 500.

    EDIT:  I meant to write, "...definitely be cheaper than the 'grandfathered' 500."

    • Darkatt's avatar
      Darkatt
      Valued Contributor III
      2 years ago

      lol, my  reply disappeared, not sure why. 

      • Bruce's avatar
        Bruce
        Honored Contributor III
        2 years ago

        Retype it and if it reappears, delete one.