Forum Discussion

KurtH's avatar
KurtH
New Contributor
6 years ago

Cox in Fountain Hills, AZ Help please

If you asked me 6 months ago if my internet was good, I would laugh but not complain. But now... Yeah.... Can someone please toss some advice my way so I can maybe play some League of Legends please? The packet loss/desync is so bad that its actually unplayable. Its been ongoing for at least 3 months, but now its just unplayable.

Here is a response from the upper branch from Riot Support. Not sure if im allowed to post his information so I removed it.

https://ibb.co/RvD5YdX

Here is a tracert I just did.

Tracing route to 192.64.170.252 over a maximum of 30 hops

1 2 ms 1 ms 1 ms 192.168.0.1
2 11 ms 9 ms 9 ms 10.84.0.1
3 12 ms 11 ms 10 ms 100.127.76.130
4 12 ms 11 ms 11 ms 100.120.100.34
5 67 ms 57 ms 57 ms mtc3dsrj01-ge708.103.rd.ok.cox.net [68.1.2.29]
6 64 ms 63 ms 63 ms ip70-167-150-222.at.at.cox.net [70.167.150.222]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Pathping:

Tracing route to 192.64.170.252 over a maximum of 30 hops

0 dfsgsdfg [fsdgdfgs]
1 192.168.0.1
2 10.84.0.1
3 100.127.76.130
4 100.120.100.34
5 mtc3dsrj01-ge708.103.rd.ok.cox.net [68.1.2.29]
6 ip70-167-150-222.at.at.cox.net [70.167.150.222]
7 * * *
Computing statistics for 150 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 dsfgsdfg [dsfgsdfg]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 9ms 0/ 100 = 0% 0/ 100 = 0% 10.84.0.1
0/ 100 = 0% |
3 9ms 0/ 100 = 0% 0/ 100 = 0% 100.127.76.130
0/ 100 = 0% |
4 11ms 0/ 100 = 0% 0/ 100 = 0% 100.120.100.34
0/ 100 = 0% |
5 --- 100/ 100 =100% 100/ 100 =100% mtc3dsrj01-ge708.103.rd.ok.cox.net [68.1.2.29]
0/ 100 = 0% |
6 64ms 0/ 100 = 0% 0/ 100 = 0% ip70-167-150-222.at.at.cox.net [70.167.150.222]

Any advice OR FIX is welcomed.

connection issues
connection issues disconnect
ConnectionLoss
connectivity
Cox
cox internet
cox support
coxsupport
internet
  • Allan's avatar
    Allan
    Moderator
    6 years ago
    @KurtH. I can certainly understand your concern over this ongoing issue. There is a known issue in your area that our field techs are currently working on resolving. I am truly sorry for any inconvenience this may have caused. -Allan. Cox Support Forums Moderator.
    • KurtH's avatar
      KurtH
      New Contributor
      6 years ago

      I had a huge book written on why I am unpleased with this response, but as someone who respects people who work in customer support; I have refrained. Your copy/pasted response is honestly unacceptable. The information I posted clearly shows that it is on your end, and the amount of logged calls/techs/EMails I have had over the last 3-4 months clearly shows that the issue is not "currently being resolved". Heck, over the course of 2 1/2 years, I bet ive had more than 70 different techs "service" my house. If you had a real competitor out where I live, then maybe you would pay more attention to the constant issues.......

      In case people are wondering, I do have the "ULTIMATE PACKAGE 300down/30up". When I say I only have an upload speed of 1-2 and the support doesnt even try to blame me/fight me for specs/equipment information then you know something is bad news bears... Maybe the 2 Supervisors who came out here a few days ago had a lot of notes about the "Serivce" you're providing me... 

      This has been months though, and I have been patient... The upload speeds are unacceptable, the games I play are actually unplayable. Uplayable = I cant keep a connection to the servers; not that I choose not to play because of high ms. As someone who has never missed a Cox Payment over my loving 2 1/2+ years of service, I feel I have earned a little TLC... Please? :-(