Forum Discussion

clma23's avatar
clma23
New Contributor
4 years ago

Cox High Data Usage Doesn’t Match Router Traffic Meter

Cox shows ridiculous amounts of data usage but my router traffic meter shows normal usage. It started last month. I changed my wifi network name and password and limited the devices as well as turned...
bandwidth
internet
BenS1's avatar
BenS1
Former Moderator
Hi @Clma23

I know how important it is for you to have your data usage be counted accurately. Are you see spikes on certain days of the week or has there been an increase in average daily usage? Are you able to post the log from the 3rd Party meter that you used to track your data usage?



Ben S.
Cox Support Forums Moderator
BurnedByCox's avatar
BurnedByCox
New Contributor
4 years ago

My wife and I average 20GB a day. Can you explain how Cox can report 712GB used on April 6 alone? That's the equivalent of streaming four UHD TVs the entire day. We don't even have that many TVs in our home.

  • BenS1's avatar
    BenS1
    Former Moderator
    4 years ago
    Hi @BurnedByCox

    There are numerous factors that impact data usage. I’d first suggest that you change your home network password to something new. We’ve heard from several customers recently, who—after noticing spikes in their data usage—were able to restore their data usage to what they considered ‘normal’ for their household simply by changing their network password. Have you checked all of your household devices for viruses and malware? Spyware running in the background can cause sudden spikes in data usage.

    Ben S.
    Cox Support Forums Moderator
    • BurnedByCox's avatar
      BurnedByCox
      New Contributor
      4 years ago

      Change password? Done. Monitor usage? Daily. All devices which can be protected from viruses, malware and spyware are running Norton for a number of years now. May 9 usage? 97 GB. And we were out of the house most of the day.

      • CrystalS's avatar
        CrystalS
        Former Moderator
        4 years ago
        Hi @BurnedByCox

        You may want to check to see how much data Norton is using to protect the devices. Also, you may want to check to see if any of the devices are updating anything in the background. I have included some links for more information. If you are still unsure of what could be causing the spikes and would like the signal check to your account(Our team can check snapshots of your signal to the modem, not data usage). You can also download data monitoring apps. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Please not personally. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

        www.cox.com/.../data-usage.html -learn about data
        www.cox.com/.../understanding-data-usage.html -understanding data
        www.cox.com/.../unlimited-and-500-gb-additional-data-plans.html -data plans

        Crystal S.
        Cox Support Forum Moderator