Forum Discussion

versed1mg's avatar
versed1mg
New Contributor
8 years ago

Cox has lost my email history

My email account was deactivated because i do not log on to the website, instead I use outlook 2016. It was reactivated on Friday and I was told it would take up to 24 hours to have everything back in place . My folders are there, however none of my previous emails are there, many of them were very important (legal, warranty, etc.). The only, I am getting from Cox is ,"We're looking into it the matter, and we're sorry".

Thanks for looking into it , and any help you can give.

  • Karen_R's avatar
    Karen_R
    Former Moderator
    8 years ago
    Hello Versed1mg,

    Thank you for contacting Cox Social Media. So that we can take a look at the email issue please send an email to cox.help@cox.com include this forum post and your full name. We will follow-up once we receive the email. Thanks