Cox Email integral part of internet service
So Cox has responded to my question about a reduction in internet service cost after eliminating email service. Cox said that email service was free.....customers never viewed it that way. It was on...
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It wasn't free; it was bundled.
Before the proliferation of "freemail" providers, it was customary to expect your provider to offer full-service email. It was indeed a cost center of enormous proportions. However those costs would be recouped as Cox inserted advertising to support it. As you can plainly see, "free" email is simply monetized by turning the customer, and/or our data and engagement, into the main product.
But since it was also mandatory, we were all sharing the costs for it. Cox deprecated email long ago and it was quite clear they'd ceased investing, years and years ago. Support and upgrades have been minimum- viable-product level.
We recall when Cox wanted to be a value-added cloud-services provider, but you see that they've focused on core competency instead.
Cox's fees are, IIUC, regulated and governed by the FCC, etc. They're not changing just with the shutdown of a deprecated ancillary service. I hope and pray that Cox Communications will reinvest revenue in improving their support and essential infrastructure.
