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Jolly's avatar
Jolly
New Contributor
4 years ago

cox email and VPN

I  purchased a new vpn service but it breaks the cox smtp (outgoing mail).  Anybody know what server settings I need to modify to make this work?

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  • Superbigwaff's avatar
    Superbigwaff
    Contributor
    4 years ago

    Using the VPN service makes your internet traffic appear from outside the Cox network. This is no different than if you were traveling abroad overseas (depending on where the VPN service connection is established) and tried to connect to Cox email. As mentioned prior by darius, Cox blacklists US and foreign IP addresses to eliminate email spam and abuse. If you plan to be connected to the VPN service constantly, then you can try contacting Cox to have your device  and email account pre-authorized to access Cox email when outside the Cox network.

    • Darius's avatar
      Darius
      New Contributor III
      4 years ago

      Superbigwaff,

      Do you know this works, or are you just suggesting giving this a try?

      The last time I asked Cox about the problem, the Tier 1 support person(s) were completely unhelpful. (I.e., they were ignorant about the issue and just wasted my time.) Apparently, VPN is not part of Cox's training.