Forum Discussion

Edog's avatar
Edog
New Contributor
9 months ago

Cox doesn’t accept electronic pay from banks?!?

It’s 2024, Cox.  Stop forcing my bank to send you a paper check when I use their Bill Pay service.  

Literally EVERY other business takes electronic payments.  I pay my bills on the 25th of every month, and I still get late payment notices from Cox because you take 3+ weeks to process a stupid check.  

My bank has confirmed that Cox will NOT accept any other method of payment from them.  Guess it’s still 1987 in the Cox payment processing department?  Absolutely infuriating.  Get with the times, Cox.  

  • SharielH's avatar
    SharielH
    Moderator
    9 months ago

    Hi Edog, 

     

    We appreciate your feedback and will be sure to share this with our payment department. If you'd like to make payments directly from your checking account, you can do so on our website. This will avoid late payments as well. Below is a link showing how to. If you have any other questions or concerns regarding payment options, feel free to send us an email with your full name and address to Cox.Help@Cox.Com.

     

    https://www.cox.com/residential/support/ways-to-pay-your-bill.html