Forum Discussion

jafucci's avatar
jafucci
New Contributor
7 years ago

Cox.com thinks I'm outside the US

I am trying to go to www.cox.com to review my account, but for some reason I am getting an error that cox thinks I am trying to access the website from outside the US.  I'm attaching a screenshot of the error screen.

https://www.dropbox.com/s/9wx6thtfekx6ukl/Screenshot%20from%202018-05-22%2013-10-20.png?dl=0

My IP address is set by cox, and I do not use any proxy.  Anyone else having this issue, or have any ideas?

Thanks!

John

  • chef06's avatar
    chef06
    New Contributor

    I'm getting the same thing for an hour now. I can access my account on the spanish version but when I click for english I keep getting error 20.  I was hoping to add services but not if I can't read the website.

    • chef06's avatar
      chef06
      New Contributor

      In fact I've called in the Tech support twice and they get the same thing......so when is it gonna get fixed.  I was hoping to add services!

    • jafucci's avatar
      jafucci
      New Contributor

      I cannot even get the Spanish version.  It looks like they must have changed something with their IP addressing, as I used to get an IP address starting with 68.xxx.xxx.xxx, but now it's 70.xxx.xxx.xxx.  Funny thing is whatismyipaddress.com knows exactly where I am.

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      @Chef06

      We apologize for any inconvenience the issue has been resolved with cox.com. Please let us know if you have further issues.

      Cox support moderator
  • jafucci's avatar
    jafucci
    New Contributor

    It is working now, so looks like they fixed whatever was wrong.