Cox changes SSL iPhone 12 Users cannot send e-mail.
I have a new iPhone 12. My Tech and I have now spent almost 12 hours and 2 weeks trying to get COX home e-mail to be able to send on the phone. Still no results.
COX blames the phone (Apple) Apple blames the carrier(Verizon) Verizon blames the e-mail host (COX)
My IT tech and I have come to the conclusion that COX email servers are looking for a TLS encrypted tunnel before it will initiate an encrypted packet with SSL. The Apple phones will no longer let you choose to do this.
Has anyone found a way to fix these issues?
Just in case you think we have not done the obvious at least 30 times, plus had Apple support, COX support, Verizon Support all do the same things.
The account has been removed and reset.
The phone has been updated/.
The phone has been reset.
The Account has been tested on PC Windows Mail, Android Phone, Outlook 365, and Web-based (with three different browsers). they all work fine and set up with no problems. Password has been changed.
We have tried using just the name as the user name
We have tried using the full email address as the user name
We have tried without SSL
We have tried password Authentication and NTLM Authentication
The phone receives e-mail, so we know we entered the right password.
We have tried port Incoming 110,993,995, outgoing 25,465,587, and yes we realize this is a mix of POP and IMAP and SMTP, but we are and were desperate to try anything.
We tried every combination of the above.
We have deleted all other email accounts
We set up an exchange account and it can send e-mail.
We check time zones.
DOES ANYBODY HAVE ANY IDEAS AT ALL?
Also, did anyone find any solution to this same issue that over 16,000 people looked at, that has no solution and was closed before anyone could find one?