Forum Discussion

WMart678's avatar
WMart678
New Contributor
8 years ago

Cox Bundle Visa Prepaid Rebate Card

I submitted the prepaid visa rebate form in Sep 2017, and it's been 7 months and I still haven't received it.  I called a couple of times and as usual was given the runaround.

I was told I have fulfilled all the requirements and that my request was escalated.  Is anyone experiencing similar issue and have not received your prepaid card?  Is this a scam?  Does Cox have any intention to fulfill its end of the bargain?

Any thoughts would be appreciated.

  • LatitiaS's avatar
    LatitiaS
    Moderator
    8 years ago
    Hello WMart678, I am terribly sorry to hear of the delay with your rebate. I would be glad to look into the progress of the escalation. Please send an email to cox.help@cox.com with your full name, the service address and the tracking number if available. I look forward to hearing from you. Latitia Cox Support Forum Moderator