Forum Discussion

I_am_Richard's avatar
I_am_Richard
New Contributor III
4 years ago

Cox blocking content from AMC Theatres

A few weeks ago I noticed that the AMC Theatres website was not functioning correctly.  Specifically, a lot of the content on the site just does not appear.  For example, there is a section on the ma...
BenS1's avatar
BenS1
Former Moderator
Hi @Freejack

Have you bypassed the router, if you have one, and plugged your computer directly into the modem? Are you using one of our modems or do you have a 3rd-party modem?

Ben S.
Cox Support Forums Moderator
NicL's avatar
NicL
New Contributor
4 years ago

I am having the same problem. I have bypassed the router with the same problem. I have used 2 different routers that generated 2 different IP addresses from Cox. Both have the same problem. They are black listed on dnsbl.spfbl.net. The error has something to do with a mail server. Since this is a residential account, I am not running a mail server. Since this is impacting multiple Cox customers on multiple cox IP addresses, can’t Cox investigate and fix?

  • NicL's avatar
    NicL
    New Contributor
    4 years ago

    Both IPs were in the 98 block as noted above. 

  • BenS1's avatar
    BenS1
    Former Moderator
    4 years ago
    @NickL,

    I know this has been frustrating. Can you try doing an ipconfig release renew (with the router attached)?

    Ben S.
    Cox Support Forums Moderator
    • NicL's avatar
      NicL
      New Contributor
      4 years ago

      Do you mean with the laptop wired to the router?  Use the windows command prompt? I tried to do this while on WIFI through the router interface and it never reconnected. I had to do full restart of everything to get back to where I was. I am way outside of my league here and I am afraid I will break things to the point I can’t connect at all. 

      Also since already happened to me on two different Cox IPs, I am not sure I will get a different result  

      yes, this has been incredibly frustrating. I am paying for a service that I can’t fully use....

      if you answer my questions above, I will see what I can do....

      • BenS1's avatar
        BenS1
        Former Moderator
        4 years ago
        @NickL,

        Yes, hardwired directly into your router. In the Command Prompt, enter “ipconfig/release” then press [Enter] to release your computer's current IP Address. Enter “ipconfig/renew” then press [Enter] to renew your computer's IP Address.

        Ben S.
        Cox Support Forums Moderator