Forum Discussion

I_am_Richard's avatar
I_am_Richard
New Contributor III
4 years ago

Cox blocking content from AMC Theatres

A few weeks ago I noticed that the AMC Theatres website was not functioning correctly.  Specifically, a lot of the content on the site just does not appear.  For example, there is a section on the ma...
Freejack's avatar
Freejack
New Contributor

Same exact problem here. Has been happening to me for a while now (months? hard to say) but I assumed the problem was with AMC. I like to think of Cox as one of the "good guy" ISPs compared to the other giants, but this theory makes a lot of sense. Perhaps an FCC or consumer advocate inquiry would help speed up Cox's research into the matter...

Whoever/whatever is the culprit, I think it could be argued that a lot of potential ticket sales have been lost from this.  I know I personally have given up on going to see a movie multiple times after running into this issue and losing interest.

Confirming:

- Up-to-date AMC mobile app for Android will not load content.

- AMCTheaters.com website has the same behavior on both mobile and desktop browsers. Website and navigation work, but no movie content (i.e. showtimes, currently showing films, etc.) will load.

- Using modern, mainstream, unmodified networking hardware to access mid-tier Cox residential internet via coax. No VPN, proxy, or DNS changes configured.

- App and website work fine over mobile carrier data plan.

- My Cox IP is 98 block and not on any blacklists.

BenS1's avatar
BenS1
Former Moderator
4 years ago
Hi @Freejack

Have you bypassed the router, if you have one, and plugged your computer directly into the modem? Are you using one of our modems or do you have a 3rd-party modem?

Ben S.
Cox Support Forums Moderator
  • NicL's avatar
    NicL
    New Contributor
    4 years ago

    I am having the same problem. I have bypassed the router with the same problem. I have used 2 different routers that generated 2 different IP addresses from Cox. Both have the same problem. They are black listed on dnsbl.spfbl.net. The error has something to do with a mail server. Since this is a residential account, I am not running a mail server. Since this is impacting multiple Cox customers on multiple cox IP addresses, can’t Cox investigate and fix?

    • NicL's avatar
      NicL
      New Contributor
      4 years ago

      Both IPs were in the 98 block as noted above. 

    • BenS1's avatar
      BenS1
      Former Moderator
      4 years ago
      @NickL,

      I know this has been frustrating. Can you try doing an ipconfig release renew (with the router attached)?

      Ben S.
      Cox Support Forums Moderator
      • NicL's avatar
        NicL
        New Contributor
        4 years ago

        Do you mean with the laptop wired to the router?  Use the windows command prompt? I tried to do this while on WIFI through the router interface and it never reconnected. I had to do full restart of everything to get back to where I was. I am way outside of my league here and I am afraid I will break things to the point I can’t connect at all. 

        Also since already happened to me on two different Cox IPs, I am not sure I will get a different result  

        yes, this has been incredibly frustrating. I am paying for a service that I can’t fully use....

        if you answer my questions above, I will see what I can do....