Forum Discussion

kmichaud12's avatar
kmichaud12
New Contributor
11 months ago

Cox - Worst Customer Service Continued As They Blocked Responses

We posted an earlier grievance and were told  to email for help. We followed the instructions and landed at the same unhelpful result.  We are being told that there is a system issue for our accou...
StephanieS's avatar
StephanieS
Moderator
11 months ago

kmichaud12

 

Hi, I did take a look at the notes on your account and I am so sorry that you're having to wait for this install to be completed.  I can see that my teammates have noted your account and requested an earlier time frame to get your Install completed as quickly as possible.  This job requires a special fiber technician to go to your home, and their availability isn't the same as a regular Install Technician. 

 

 

StephanieS

Cox Support Forums Moderator