Forum Discussion

a2momgram's avatar
a2momgram
New Contributor
14 days ago

Copyright infringement

I have been receiving varies emails and text messages from cox. Complaining about Copyright Notifications they have been receiving. Since the beginning of October, I have since taken many steps to secure my internet. Such as a new IP, Password change, Cleaning all my devices, and even screen sharing with a tech. To no avail, months later I am still receiving these notifications and my internet connection worsens with everyday. I am all out of ideas and fear it will soon result in a permanent disconnect. Please reach out with any steps I should take to resolve this issue. Thanks for your time. 

  • DorisM's avatar
    DorisM
    Moderator
    14 days ago

    I am truly sorry for the inconvenience. I work from home and can totally relate. So that we can assist you, please email my team at cox.help@cox.com. Thank you for being a part of the Cox community. 

  • kerneltauzin's avatar
    kerneltauzin
    New Contributor
    8 days ago

    SOMEONE HAS HACKED INTO OURS DOWNLOADING ILLEGAL GAMES WE HAVE DONE CALLED COX 3 TIMES.. KEEP CHANGIN PASSWORDS THEY SAY... BUT THEY HABENT DONE **bleep** ABOUT IT NOW OUR INTERNET HAS BEEN CUT OFF 4 DA 2ND TIME CUZ MORE HAVE BEEN DOWNLOADED... WW EVEN MOVED DA MODEM OUTTA LIVIN RM TRYIN 2 PREVENT DA HACKS... WTF IS COX DOIN IDK WHATELSE 2 DO 2 PROTECT OUR INTERNET

    • GregP1's avatar
      GregP1
      Moderator
      8 days ago

      Hi,

      I apologize for the experience you have had. It sounds like you have received a notice about multiple DMCA violations. This happens when we receive a complaint that the IP address you are using is being used to share copywritten materials such as Games, Movies, TV shows, or Music, updating your wifi password is a good start to make sure only devices you trust can connect through your home network. We also recommend checking computers and phones for the game that is being shared to delete it and to uninstall any torrent-like programs that may be sharing this. Please reach out to us privately so we can investigate this further with you. our email address is cox.help@cox.com Please include your name full street address and the link to your forum post. We also asked that you keep your comments family-friendly on our forums since it is available to all ages.

      Greg

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    7 days ago

    Do you use any programs to watch movies or tv shows over the internet? Programs like Popcorn Time, Showbox, Stremio, Kodi and others, even if you PAID for them, use Bit torrent o illegally stream movies and tv shows to your devices. 

    Also, do you have other people in your home that use the internet? Check THOSE devices as well for programs that allow you to watch tv/movies. Netflix, amazon prime, etc etc, are legitimate, and won't cause problems. STREMIO and the like, will get you in trouble.