Continuous problems
Why is it that the price goes up but service gets crappier. Switched to the 2 gig plan from the previous max speed they had at 1 gig hoping to get better service. But to no avail. The devices from th...
Forum Discussion
I am also seeing inconsistent 2GIG service speeds. I am in Viriginia Beach, VA. When I got the service, it operated normally (i.e., speed tests consistently showing 1900-2100Mbps download and 117-119Mbps Upload) for two months and then it became erratic in speeds dropping to 940Mbps downloads, uploads were normal. Cox shows no outages or issues; I am able to reset my Netgear CM3000 remotely via Cox app and nothing changes in regard to erratic speed behaviors. I have powered off-on reset both the modem and Netgear Nighthawk WiFi router (AXE11000 RAXE500) with no changes to symptoms. I just ran a speed test and got: 1120Mbps down and 118Mbps up, after a complete power down and up of both the modem and the router. Note: the placement of my modem & router has not changed, or have I added any electronic devices near the position of the modem/router that may cause interference. Everything worked normally before the erratic behavior just stated on 13 March.
My street areas have had some connectivity issues in the past year, but Cox Tech Support says all those problems have been fixed.
My neighbors are seeing similar inconsistencies with their 1 GIG service.
How do you get Cox to run their remote diagnostics on my area? Cox tech support consistently says, "we can send a tech rep to your house but that will cost you a service charge".
Cox tech rep arrived today. Troubleshooting for 2 hours. Tech rep contacted a Cox modem remote terminal person, and they switched signals around via my account and a virtual Cox account. They got a 2500Mbps signal finally reading on their test boxes. Cox reconfigured/reestablished my account and modem; I then power-reset everything (i.e., modem, router, all devices connected via ethernet from modem and router) and rebooted to my normal full operational lineup. Signal reliably and stability returned to normal signal strengths and speeds. Speed tests 2100Mbps Down and 119Mbps Up.
Since all the technical talk took place via Cox rep and remote rep, I am not sure what fixed the issue or what was the Cox problem or a modem verification test issue or a modem configuration issue with Cox? Somehow, they got things back to normal.
I will continue to monitor checking performance daily to see if the "issue" returns.
