Forum Discussion

rdc1720's avatar
rdc1720
New Contributor
6 years ago

Constant T3/T4 time outs

I've been having almost daily T3/T4 timeouts on my modem. Once it happens, connectivity is down unless I power cycle the modem. I've taken all splitters off the line, tried different outlets, and tried with different splitters and nothing is helping.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hello, as far as connectivity decreasing, are you on a hard-wired or wireless connection when this happens? Would you be able to perform a speed test on a hard-wired connection, using the Cox Internet Speed Test tool, http://bit.ly/2VsdGbX? I am seeing potential signal issues with the modem, and it may be best to send out a service technician. Please don't hesitate to send us an email at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
    • rdc1720's avatar
      rdc1720
      New Contributor
      6 years ago

      All connectivity is lost, wired and wireless. I am getting my advertised speeds when I run a test. 

      • Hdaud23's avatar
        Hdaud23
        New Contributor
        6 years ago

        I have same issues, and same speed tests. This happens every 6-9 months and we are told we need to upgrade.  I think it is a sales gimmick.  They always seem to fix when they come out, but never can give me an exact reason.