Hi,
For months, I have had an unstable internet connection. I've chatted and called repeatedly. Techs have been out three times. Often, my internet disconnects at night between 9 and 12. A tech came out, ran a new cable through my attic, and said that there were also dropped packets at the box across the street. Now, I have a charge for $100 on my bill (I'm not paying it), and my internet still occasionally disconnects. Though, it has been better for the last month.
The logs for my modem are pasted below and show numerous errors, and many, many uncorrected data packets.
|
| Acquire Downstream Channel |
951000000 Hz |
Locked |
|
| Upstream Connection |
OK |
Operational |
|
| Boot State |
OK |
Operational |
|
| Configuration File |
OK |
^1/0FCB2815/141/001 |
|
| Security |
Enabled |
BPI+ |
|
|
|
| System Up Time |
31 days 22h:00m:02s |
|
|
| Network Access |
Allowed
|
|
| Wed Jul 14 15:59:40 2021 |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire QAM/... |
| Wed Jul 14 15:59:41 2021 |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire FEC ... |
| Wed Jul 14 15:59:44 2021 |
Warning (5) |
MDD message timeout;CM-MAC=00:40:36:40:a8:e9;CMTS-MAC=70:01:... |
| Wed Jul 14 16:00:47 2021 |
Warning (5) |
Dynamic Range Window violation |
| Thu Jul 15 08:53:22 2021 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received -... |
| Thu Jul 15 11:26:40 2021 |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire FEC ... |
| Thu Jul 15 11:26:43 2021 |
Warning (5) |
MDD message timeout;CM-MAC=00:40:36:40:a8:e9;CMTS-MAC=70:01:... |
| Thu Jul 15 11:41:11 2021 |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire FEC ... |
| Thu Jul 15 11:41:16 2021 |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire QAM/... |
| Thu Jul 15 11:41:16 2021 |
Warning (5) |
MDD message timeout;CM-MAC=00:40:36:40:a8:e9;CMTS-MAC=70:01:... |
| Thu Jul 15 11:42:02 2021 |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire QAM/... |
| Thu Jul 15 11:43:15 2021 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no U... |
| Thu Jul 15 11:43:28 2021 |
Notice (6) |
Honoring MDD; IP provisioning mode = IPv4 |
| Thu Jul 15 11:43:20 2021 |
Warning (5) |
DHCP WARNING - Non-critical field invalid in response ;CM-MA... |
| Thu Jul 15 11:43:21 2021 |
Notice (6) |
TLV-11 - unrecognized OID;CM-MAC=00:40:36:40:a8:e9;CMTS-MAC=... |
| Mon Jul 19 08:37:55 2021 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received -... |
| Mon Jul 19 09:57:15 2021 |
Error (4) |
DHCP RENEW WARNING - Field invalid in response v4 option;CM-... |
| Fri Jul 23 02:11:31 2021 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received -... |
| Fri Jul 23 05:49:15 2021 |
Error (4) |
DHCP RENEW WARNING - Field invalid in response v4 option;CM-... |
| Sat Jul 24 17:18:04 2021 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received -... |
| Sat Jul 24 17:18:07 2021 |
Critical (3) |
Unicast Ranging Received Abort Response - Re-initializing MA... |
| Sat Jul 24 17:19:12 2021 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no U... |
| Sat Jul 24 17:34:49 2021 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received -... |
| Sat Jul 24 17:34:51 2021 |
Critical (3) |
Unicast Ranging Received Abort Response - Re-initializing MA... |
| Sat Jul 24 17:35:56 2021 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no U... |
| Mon Jul 26 11:13:22 2021 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received -... |
| Mon Jul 26 11:14:02 2021 |
Error (4) |
DHCP RENEW WARNING - Field invalid in response v4 option;CM-... |
| Wed Jul 28 14:27:36 2021 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received -... |
| Wed Jul 28 15:28:21 2021 |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire FEC ... |
| Thu Jul 29 14:28:51 2021 |
Error (4) |
DHCP RENEW WARNING - Field invalid in response v4 option;CM-... |
| Sun Aug 01 20:01:29 2021 |
Critical (3) |
Started Unicast Maintenance Ranging - No Response received -... |
| Thu Aug 12 11:09:24 2021 |
Error (4) |
DHCP RENEW WARNING - Field invalid in response v4 option;CM-... |
| 1 |
Locked |
QAM256 |
29 |
951.0 |
5.8 |
38.7 |
31660 |
7869 |
| 2 |
Locked |
QAM256 |
17 |
879.0 |
7.1 |
39.5 |
181547 |
28787 |
| 3 |
Locked |
QAM256 |
18 |
885.0 |
8.4 |
39.3 |
216083 |
13665 |
| 4 |
Locked |
QAM256 |
19 |
891.0 |
8.1 |
38.6 |
242366 |
10601 |
| 5 |
Locked |
QAM256 |
20 |
897.0 |
7.1 |
38.2 |
297507 |
11075 |
| 6 |
Locked |
QAM256 |
21 |
903.0 |
5.7 |
37.7 |
356340 |
31774 |
| 7 |
Locked |
QAM256 |
22 |
909.0 |
4.9 |
37.4 |
304391 |
26279 |
| 8 |
Locked |
QAM256 |
23 |
915.0 |
5.1 |
37.9 |
82103 |
9527 |
| 9 |
Locked |
QAM256 |
24 |
921.0 |
4.8 |
37.9 |
70574 |
11063 |
| 10 |
Locked |
QAM256 |
25 |
927.0 |
5.0 |
38.0 |
58771 |
9671 |
| 11 |
Locked |
QAM256 |
26 |
933.0 |
5.8 |
38.7 |
57990 |
20261 |
| 12 |
Locked |
QAM256 |
27 |
939.0 |
5.9 |
38.7 |
39185 |
8843 |
| 13 |
Locked |
QAM256 |
28 |
945.0 |
5.9 |
38.6 |
31130 |
8900 |
| 14 |
Locked |
QAM256 |
30 |
957.0 |
4.8 |
38.2 |
35235 |
8918 |
| 15 |
Locked |
QAM256 |
31 |
963.0 |
4.4 |
38.1 |
29350 |
7469 |
| 16 |
Locked |
QAM256 |
32 |
969.0 |
3.7 |
37.8 |
19420 |
6159 |
| Total |
|
|
|
|
|
|
2053652 |
220861 |
| 1 |
Locked |
ATDMA |
1 |
5120 |
36.8 |
43.5 |
| 2 |
Locked |
ATDMA |
2 |
5120 |
30.4 |
42.0 |
| 3 |
Locked |
ATDMA |
3 |
5120 |
24.0 |
42.0 |
| 4 |
Locked |
ATDMA |
4 |
5120 |
17.6 |
42.0 |
