Forum Discussion

alancaster23's avatar
alancaster23
New Contributor
5 months ago

Constant outages

Just curious if anyone ever gets compensated for the near-constant outages. This current outage has lasted over 13 hours and still going strong. Not to mention the outage on June 13th. Or June 26th. Or July 2nd. Or July 3rd. Or July 15th. You get the picture. The most I ever get is a "voucher" in case I get an overage on my data, which would be fine and dandy if I didnt pay for unlimited data. I wish I had another option for Internet here.

  • LatitiaS's avatar
    LatitiaS
    Moderator
    5 months ago

    Hello alancaster23,

     

    That is a great question, and we are always happy to review your account for compensation.  Please on Twitter at @CoxHelp, visit us on Facebook, or email at cox.help@cox.com with your account details.  

     

    Cox Support Forums Moderator 

    • alancaster23's avatar
      alancaster23
      New Contributor
      5 months ago

      I have. I never get a response. So I guess that, in and of itself, is a response.

      • DannyS's avatar
        DannyS
        Moderator
        5 months ago

         Sorry to hear this.  Because we will need personal information from you for assistance.  Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance. We are always happy to help.