Constant outages lately
Not sure what exactly is going on since details are bever shared, but all for the last 3 weeks I've had nothing but connection issues. Finally had a tech come out, replaced some coax, upgraded the m...
Forum Discussion
Sorry to hear of your troubles, but if you could clarify your issues, it would help us help you.
- When answering WiderMouthOpen 's questions about declared outages and model of modem, please indicate if Internet and/or television services were disrupted.
- Do you know what the tech tested? Did he climb the pole?
- Do you know if your neighbors were affected?
- Did you lose all Internet and/or television service or is it just degraded quality? If it's the latter, what were your symptoms?
- How long did the connection issues normally last?
- If issues were momentary, did you notice the lights flicker which could mean a brief power interruption? Have you had to reset any electrical appliances due to power outage? Do you have a battery backup with software statistics of power issues?
Good questions but I give it a 50% chance of getting a response from OP. I am east coast so it's about my bedtime.
Ah, yes. The elusive first-time poster. On the off-chance OP does reply, do whatever you can. If you haven't solved it, I'll be back tomorrow afternoon if I have any different ideas.
Appreciate the response, answers below. When the signal is disrupted, the primary issue is packet loss and upload speed. This happens on a wired connection and on all wireless bands. Utilizing the newest panoramic modem from cox, as well as a Commscope Cat6a patch cord, directly attached to the modem. Technician was here 2 days ago and replaced some coax. Everything tested out great, until 4 hours later, when the issues returned
-----When answering WiderMouthOpen 's questions about declared outages and model modem, please indicate if Internet and/or television services were disrupted.
Only internet is subscribed, so i cannotspeak to the television. Outages were not declared until after I contacted tech support on most occasions.
-----Do you know what the tech tested? Did he climb the pole?
There is no pole, the majority of cable in the Phoenix area is underground. I highly doubt they tested the connections past my premises, as they were on-site the entire time. He tested signal on all the cables from the connection on the road to the modem. Replaced 1 cable and removed an erroneous splitter causing some leakage.
-----Do you know if your neighbors were affected?
No, but the outage notificationwent to the area after my calls
----‐Did you lose all Internet and/or television service or is it just degraded quality? If it's the latter, what were your symptoms?
download speed are degraded, and upload speed bottom out. Packet loss climbs to 50%+
------How long did the connection issues normally last?
Some ar brief, 1-5 minutes. Other times they linger for hours.
-----If issues were momentary, did you notice the lights flicker which could mean a brief power interruption? Have you had to reset any electrical appliances due to power outage? Do you have a battery backup with software statistics of power issues?
There are no power issues at the location, or in the area.
Thank you for your thorough reply. WiderMouthOpen is the top contributor on the forums for your issue. He'll be back in the morning with any follow-up questions. You're in good hands. Good luck, good night and God bless.
Got up to get a drink before bed and thought I would give the forum a peek. Glad I did.
"Only internet is subscribed"
Then may I ask what you meant about not being able to watch the game? Do you have Youtube TV or something? Not that it matters, just trying to get a idea of the issue. I assume since you are internet only, your gateway is wired direct to where the coaxial enters the house from outside right? No splitters or amps?
"Outages were not declared"
Are you going by the outage map or the automated phone system?
"Packet loss climbs to 50%+"
What are you going by when you see packet loss? A ping test or something else. Can you show a tracert to whatever you were pinging? Trying to get a idea of where the packet loss is occuring. 2nd hop or some where deeper into the infrastructure.
Overall I am going to guess that it's a T3/T4 time out issue. I am not sure how long the Panoramic gateway holds onto logs after power cycles, but could you check them? Log into the gateway by going to 192.168.0.1 > User;admin password;password > Troubleshooting > Logs > Log Type Event Logs. While your in there, also show us your signal levels from Connections > Cox network. Just need the downstream and upstream levels. If you share the logs, be sure to edit out the MAC addresses. If they are T3/T4 time outs and they match the time of your problem then you have a tricky issue. You need a technician out when the problem is worse. T3's are caused by noise on the upstream, usually from cellular interference. Since you have underground wiring, that is less prone to interference but it's harder to repair. You need someone to scan at your pedestal or green container somewhere on your yard. It will look something like below.
It might take a couple technicians to track the problem but since it's likely a outside wiring issue, there should be no charge. For less red tape you might want to consider Cox complete care though. Either way, if you get nowhere after a few techs. consider filing a informal FCC complaint.
