Forum Discussion

Manny2's avatar
Manny2
New Contributor
3 months ago

Constant Outages (85747)

Today it’s gone down twice, will total about 7-8hrs by the time they fix it, it they meet their “estimated repair time”. Same unexpected event happened yesterday for hours and this past Monday it went down again “unexpectedly”. This same pattern has happened over the last few months. At this point you should know what’s causing the issue and if they don’t, don’t call it unexpected - simply tell your customers that you have terrible service. Unfortunately there are no other options in this area. An “I’m sorry I know how frustrating this can be” response is honestly just annoying at this point. It’s unacceptable that Cox is unable provide consistent service - 

  • NicholeC's avatar
    NicholeC
    Moderator
    3 months ago

    Hi Manny2, 

    I'm sorry you've been impacted by outages. I understand how frustrating interruptions like these are. If we can be of assistance with your account and service, please feel free to reach out to us via our email, cox.help@cox.com, so we can look into this further for you.

    Thank you.