Forum Discussion

mercap's avatar
mercap
New Contributor
4 years ago

Constant modem reset through Cox app

I constantly need to reset my modem through the app to go from 2MBPS to 200MBPS. Usually a few times a day. Why?
JonathanJ's avatar
JonathanJ
Former Moderator
@Mercap

Are you hardwired directly to the modem, router, or wireless?



Jonathan J
Cox Moderator
mercap's avatar
mercap
New Contributor
4 years ago

I have tested speeds both directly to the modem and through wifi.  The speeds are the same so it is not the wifi router.

  • mercap's avatar
    mercap
    New Contributor
    4 years ago

    It seems that once speeds slow down they don't return to normal unless I reset the modem.

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      4 years ago
      @Mercap

      Please unplug the modem power cord and unscrew the coax cable on both ends for 2 minutes also unplug the router and leave it like that for testing purposes. Reseat coax cable hand tight power the modem up and hardwired directly to the modem. Once back online run a few speed tests.


      Jonathan J
      Cox Moderator