Forum Discussion

New Contributor

5 years ago

Constant modem reset through Cox app

I constantly need to reset my modem through the app to go from 2MBPS to 200MBPS. Usually a few times a day. Why?

New Contributor

5 years ago

My download speeds are the only issue. For some reason, my upload speeds are consistently good but download go from 200 to 2 MBps frequently

JonathanJ
Former Moderator
5 years ago
@Mercap

Are you hardwired directly to the modem, router, or wireless?

Jonathan J
Cox Moderator
- mercap
  New Contributor
  5 years ago
  I have tested speeds both directly to the modem and through wifi. The speeds are the same so it is not the wifi router.
  - mercap
    New Contributor
    5 years ago
    It seems that once speeds slow down they don't return to normal unless I reset the modem.