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mercap's avatar
mercap
New Contributor
4 years ago

Constant modem reset through Cox app

I constantly need to reset my modem through the app to go from 2MBPS to 200MBPS. Usually a few times a day. Why?

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  • mercap's avatar
    mercap
    New Contributor
    4 years ago

    My download speeds are the only issue.  For some reason, my upload speeds are consistently good but download go from 200 to 2 MBps frequently

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      4 years ago
      @Mercap

      Are you hardwired directly to the modem, router, or wireless?



      Jonathan J
      Cox Moderator
      • mercap's avatar
        mercap
        New Contributor
        4 years ago

        I have tested speeds both directly to the modem and through wifi.  The speeds are the same so it is not the wifi router.