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RAEshbaugh's avatar
RAEshbaugh
New Contributor
7 years ago

Constant drops of WiFi and connections hardwired from Cox panoramic services

Almost daily there is a drop in both wired and wireless connections and this has been the “as per usual”from Cox with every single reply of “ It must be your equipment” and then they would claim firmware updates or that the line has feedback from another uncapped line outside my property. Has anyone else had this same issue? Each time I formally complain and have even filed an FCC complaint, the service works mediocre for about a few months. Now I have all their equipment as well as gigablast and Panoramic WiFi and unlimited data, yet the same problems are both persistent and documented.

ConnectionLoss
Denial of Service
  • XavierB's avatar
    XavierB
    Former Moderator
    7 years ago
    Hi RAEshbaugh,

    Thank you for contacting us. We can take a look at your signal. Could you send us an email to cox.help@cox.com with your message and your full address and the primary name on the account.

    Xavier
  • JustNeedReliabl's avatar
    JustNeedReliabl
    New Contributor
    7 years ago

    September 5, 2018 - (9/5/2018) raeshbaugh xavierb I have that same issue. I've purchased several Routers, a new 3.1 cable modem (Arris Panaromic modem) but it still drops my connection right in the middle of gaming. This has caused several suspensions from multiplayer games and left a reputation that I leave during play. I get the same excuse on the phone that a technician needs to come look at the lines. Well I've had several technicians come to my house over the last 5 months. They all do something but I still suffer from disconnects. One technician said it was my router that was bad, but I just pulled it out of the box. Then he switched to maybe there is an issue beyond our house because the line from my modem to wherever tested good. I don't know what to do because Cox is the only one that can bring high-speed internet to my neighborhood.

    I got to cable modem status page and I see the following items when I get a disconnect (Removed anything referencing a mac/HW address):

    9-5-2018, 14:33:16 Warning(5) "Dynamic Range Window violation"
    9-5-2018, 14:33:16 Warning(5) "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;"
    9-5-2018, 14:33:15 Critical(3) "No Ranging Response received - T3 time-out;"
    9-5-2018, 14:33:9 Notice(6) "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 .;"
    9-5-2018, 14:33:2 Notice(6) "TLV-11 - unrecognized OID;"
    1-1-1970, 0:1:16 Warning(5) "DHCP WARNING - Non-critical field invalid in response ;"
    1-1-1970, 0:1:14 Notice(6) "Honoring MDD; IP provisioning mode = IPv4"
    1-1-1970, 0:0:55 Critical(3) "No Ranging Response received - T3 time-out;"
    1-1-1970, 0:0:20 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;"
    9-5-2018, 14:31:23 Critical(3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;"
    9-5-2018, 14:31:7 Critical(3) "Unicast Ranging Received Abort Response - Re-initializing MAC;"
    9-5-2018, 14:31:6 Critical(3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;"
    9-5-2018, 14:29:23 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;"
    9-5-2018, 14:0:11 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;"
    9-5-2018, 12:25:40 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;"
    9-5-2018, 12:11:1 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;"
    9-5-2018, 11:45:43 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;"
    9-5-2018, 11:9:53 Critical(3) "No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;"
    1-1-1970, 0:0:20 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;"
    1-1-1970, 0:7:37 Critical(3) "No Ranging Response received - T3 time-out;"
    1-1-1970, 0:6:10 Critical(3) "No Ranging Response received - T3 time-out;"
    1-1-1970, 0:4:46 Critical(3) "No Ranging Response received - T3 time-out;"
    1-1-1970, 0:3:11 Critical(3) "No Ranging Response received - T3 time-out;"
    1-1-1970, 0:1:49 Critical(3) "No Ranging Response received - T3 time-out;"
    1-1-1970, 0:0:20 Critical(3) "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;"
    9-5-2018, 10:54:56 Critical(3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;"
    9-5-2018, 10:54:51 Critical(3) "No Ranging Response received - T3 time-out;"
    9-5-2018, 10:54:42 Critical(3) "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;"
    9-5-2018, 10:52:57 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;"
    9-5-2018, 10:30:3 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;"
    9-5-2018, 6:10:27 Critical(3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;"

    • Becky's avatar
      Becky
      Moderator
      7 years ago
      Hi JustNeedReliableInternet, your modem is reporting a high number of T3 and uncorrectable errors. I'm glad you have a service call scheduled for this afternoon. Please let us know how it goes! -Becky, Cox Support Forums Moderator