XavierB
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Joined 11 years ago
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Re: Slow, intermittent and no internet connection
Hi Trif, I do apologize that you are having an issue with the internet connection. Are you using WiFi at this current time? Also, where is the router located? We can look into this further by looking at the signal on your account. To do so please send us an email at cox.help@cox.com with your account details and a link to this forum. -Xavier6Views0likes0CommentsRe: Disney Junior shows the wrong show information in the guide
Hi The Madrons, We do not control the programming on what is aired on the channel. However, we can take a closer look at this for you. Could you send us an email at cox.help@cox.com with your account details along with a link to this forum? -Xavier16Views1like0CommentsRe: Been a few years since COX was going to create a modify service function online to downgrade service
Hi Acordweather, Thank you for reaching out to us regarding your concerns. There aren't any changes regarding this at this time. We always appreciate customers who take the time to give us their feedback, and I'll pass what you've said to our management team. -Xavier29Views0likes3CommentsRe: Why are the Hallmark channels not working?
Hi Ssobodos, Thank you for contacting the Social Media Group. Are there any splitters connected to the coaxial cable going to the cable box. Also, for further information please email us your account details to cox.help@cox.com. -Xavier56Views0likes0CommentsRe: I can’t get The Outsider episodes 7,8,9 or 10. Can you please fix?
Hi Aygroves, We can assist you with this. I would need to create an escalation for this issue. Could you send us an email to cox.help@cox.com with your account details along with a link to this thread? Xavier16Views0likes0CommentsRe: what channel is New Max
Hi Larsonl, Thank you for contacting the Social Media Group. We do not have News Max on our channel lineup. We can submit a channel request form for you. If you would like for us to do that please email us at cox.help@cox.com with your account details along with a link to this thread. Xavier Cox Forum Support Specialist11Views0likes0CommentsRe: HBO episode not free
Hi AreDub, I would like to take a look at this for you. We would need to take a look at the account. We may need to send a signal to your box or complete an escalation for this episode. Could you email us at cox.help@cox.com with your account details along with a link to this thread? Xavier Cox Forum Specialist18Views0likes0CommentsRe: Poor quality recordings
Hi PLL, Thank you for reaching out to us. Are you having an issue with multiple recorded channels or just one? Are there any error messages that flash on the screen? Also, are there any splitters connected to the coaxial cable going to the DVR? Xavier Cox Support Forum Moderator37Views0likes0Comments