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mochrymowicz's avatar
mochrymowicz
New Contributor
4 years ago

Constant Disconnects and Terible Upstream

Hello

I am constantly getting disconnects and getting awful upstream. has been happening for months. a tech came out and was helpful and gave me some new connections and a ground but the problem persists. 

need this resolved please help. 

here is the last few hours from the modem logs. Arris SB6183 1year old. 

Wed Sep 30 14:56:33 2020 Notice (6) TLV-11 - unrecognized OID;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 15:38:59 2020 Warning (5) Dynamic Range Window violation
Wed Sep 30 16:16:32 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:25:05 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:25:17 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:25:37 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:25:37 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:25:44 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:26:25 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:26:37 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:26:49 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:26:57 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:27:45 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:28:09 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:28:09 2020 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:28:09 2020 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:28:50 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:32:19 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;

1 Reply

  • SharonL's avatar
    SharonL
    Former Moderator
    Hello,

    I am sorry to hear you are still having problems with your internet. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
     
    Thank you.

    Sharon
    Cox Support Forum Moderator