Constant Disconnects and Terible Upstream

Question

Hello
I am constantly getting disconnects and getting awful upstream. has been happening for months. a tech came out and was helpful and gave me some new connections and a ground but the problem persists.&nbsp;
need this resolved please help.&nbsp;
here is the last few hours from the modem logs. Arris&nbsp;SB6183 1year old.&nbsp;

Wed Sep 30 14:56:33 2020
Notice (6)
TLV-11 - unrecognized OID;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;

Wed Sep 30 15:38:59 2020
Warning (5)
Dynamic Range Window violation

Wed Sep 30 16:16:32 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;

Wed Sep 30 16:25:05 2020
Critical (3)
Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;

Wed Sep 30 16:25:17 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;

Wed Sep 30 16:25:37 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;

Wed Sep 30 16:25:37 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;

Wed Sep 30 16:25:44 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;

Wed Sep 30 16:26:25 2020
Critical (3)
Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;

Wed Sep 30 16:26:37 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;

Wed Sep 30 16:26:49 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;

Wed Sep 30 16:26:57 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;

Wed Sep 30 16:27:45 2020
Critical (3)
Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;

Wed Sep 30 16:28:09 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;

Wed Sep 30 16:28:09 2020
Critical (3)
Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;

Wed Sep 30 16:28:09 2020
Critical (3)
16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;

Wed Sep 30 16:28:50 2020
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;

Wed Sep 30 16:32:19 2020
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;

sharonl · Answer

Hello,

I am sorry to hear you are still having problems with your internet. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. 
&nbsp;
Thank you.

Sharon
Cox Support Forum Moderator

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Wed Sep 30 14:56:33 2020	Notice (6)	TLV-11 - unrecognized OID;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 15:38:59 2020	Warning (5)	Dynamic Range Window violation
Wed Sep 30 16:16:32 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:25:05 2020	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:25:17 2020	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:25:37 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:25:37 2020	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:25:44 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:26:25 2020	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:26:37 2020	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:26:49 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:26:57 2020	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:27:45 2020	Critical (3)	Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:28:09 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:28:09 2020	Critical (3)	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:28:09 2020	Critical (3)	16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:28:50 2020	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;
Wed Sep 30 16:32:19 2020	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=f8:a0:97:b8:8a:a0;CMTS-MAC=00:27:90:ff:f6:b3;CM-QOS=1.1;CM-VER=3.0;