Forum Discussion

grb11's avatar
grb11
New Contributor
20 days ago

Connection to PSN

Got one for you folks that are way smarter than me. So my ps4 all of the sudden can’t connect to the PlayStation account. I can use YouTube from the ps4, but online gaming is out. Wi-Fi & LAN will co...
ChrisJ2's avatar
ChrisJ2
Moderator

Hi, there. You might try factory resetting the gateway. Before you attempt that, bear in mind it will return your network name and preshared key to what is on the label. You may also want us to assist. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We are happy to help. 

grb11's avatar
grb11
New Contributor
20 days ago

Just tried it, I’ll email if it does not work. 

  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    20 days ago

    Alright, we're available 24/7 and glad to help. Thank you for your patience.