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NickInPhoenix's avatar
NickInPhoenix
New Contributor

connection timed out on webmail sign-on.

Had to add cox.net to the Anti-Banner allowed sites in Kaspersky, to prevent cox connection timed out on webmail sign-on.

Just started 11/18/2020, so guessing Cox added Banners to webmail sign-on.

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  • CA_Nel's avatar
    CA_Nel
    New Contributor

    Interesting. 11/26/2020 and I have had the same problem the past few days. Two Chat room visits have not fixed the problem.

    • Allan's avatar
      Allan
      Moderator
      @CA Nel, If your virus scanner is blocking our login page, you will need to either create an exception or you will need to temporarily bypass your scanner when accessing your email. -Allan, Cox Support Forums Moderator.
  • bearone2's avatar
    bearone2
    Contributor III

    i don't see any banners on 2 activated cell phones or this pc when signing on to cox..

    kaspersky probably wouldn't like adblock plus, which eliminates adds for me on all devices.