Forum Discussion

Haden's avatar
Haden
New Contributor
11 months ago

Connection issues

Does this looks normal? I have the gigablast unlimited plan and can’t say I come anywhere near the down speed that is labeled on the package. The app’s “scan” says that I have 118% speed but there’s no way that is the truth. I’ve been experiencing frequent drops in speed and even complete connection loss late in the afternoons where I am unable to even connect to anything.

 

  • Allan's avatar
    Allan
    Moderator
    11 months ago

    Hello. I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com. 

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    11 months ago

    It looks like even the Cox test is showing slow upload. Can you show the modems signal levels? As for your download speeds, have you tried a wired connection.