Forum Discussion

jkurlan's avatar
jkurlan
New Contributor II
5 years ago

Connection drops multiple times a day, reboot, repeat.

Central Connecticut area since Tuesday around 4 pm, our connection has dropped out failed to reconnect until I physically unplug the power and coaxial cable and wait 30 seconds to plug it all back ...
MarkM1's avatar
MarkM1
Former Moderator
jkurlan,

We want to discuss your issue to see what needs to be done to resolve this issue. Would you send us an email to cox.help@cox.com with your name & full address so we can do this for you? Please include a link to this forum as well.

Mark M.
Cox Support Forums Moderator
jkurlan's avatar
jkurlan
New Contributor II
5 years ago

Hi Mark,

I sent an email to the address you provided. I included the event logs I have from the modem as well as the status page from the modem just before service dropped out. 

I am seeing multiple T2, T3 and some T4 errors on the event log from the modem. I replaced the coaxial cable from the modem to the wall and I am still having issues. The service tech that came out checked my original cable, which was provided by a tech a few years back, and said it looked good. The coaxial cables I have are about 3-4’ in length total and there are no splitters inside the house. 

thank you!