Forum Discussion

jkurlan's avatar
jkurlan
New Contributor II
5 years ago

Connection drops multiple times a day, reboot, repeat.

Central Connecticut area since Tuesday around 4 pm, our connection has dropped out failed to reconnect until I physically unplug the power and coaxial cable and wait 30 seconds to plug it all back ...
ChrisL's avatar
ChrisL
Former Moderator
5 years ago
I checked the modem as well and it's reporting that the device connected to the Ethernet is not fast enough to support your subscribed speeds. Can you try connecting a PC with a gigabit Ethernet port directly to the modem and testing the connection that way? Be sure you reboot the modem after connecting the PC to get the connection working again.

-Chris
  • jkurlan's avatar
    jkurlan
    New Contributor II
    5 years ago

    Hi Chris,

    i have been running this setup for at least two years with no issues. The first instance of  this problem occurred on Tuesday of this past week. I was running a SB6141 which had been working perfectly. The telephone tech told me I needed to replace the modem. I did that with the SB6183 and it still has the same issues. No other devices were replaced. I was getting 200+ down and 11 up on the sb6141 and the tp-link OnHub with no issues for 2 years.

    i also plugged my spouse’s Cisco 800 work vpn router which has not had any issues for 2 years into the modem LAN port. It had the exact same issues. 

    now with the new sb6183 I’m getting 94 down and 11 up. It was working fine for about 2-3 hours then all of a sudden it dropped. 


    I guess I’m confused as to why for 2 years it’s worked perfectly and all of a sudden it fails completely with 2 separate modems one being new out of the box?

    • ChrisL's avatar
      ChrisL
      Former Moderator
      5 years ago
      If you had previously been able to get +200Mbps speeds with the current equipment I suspect you may have a failing Ethernet connection between the modem and the TP-Link router as how I checked again and the phy link is still reporting 100Mbps. If your router's WAN port supports Gigabit Ethernet I suspect the connection may be failing back to 100 mode.

      -Chris