Forum Discussion

jkurlan's avatar
jkurlan
New Contributor II
5 years ago

Connection drops multiple times a day, reboot, repeat.

Central Connecticut area since Tuesday around 4 pm, our connection has dropped out failed to reconnect until I physically unplug the power and coaxial cable and wait 30 seconds to plug it all back ...
jkurlan's avatar
jkurlan
New Contributor II
5 years ago

Latest drop event log:

Sat Aug 22 13:17:01 2020Warning (5)MDD message timeout;CM-MAC=50:95:51:57:34:13;CMTS-MAC=00:d6:fe:e7:7d:cf;CM-QOS=1.1;CM-VER=3.0;Sat Aug 22 14:44:53 2020Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=50:95:51:57:34:13;CMTS-MAC=00:d6:fe:e7:7d:cf;CM-QOS=1.1;CM-VER=3.0;

  • MarkM1's avatar
    MarkM1
    Former Moderator
    5 years ago
    jkurlan,

    We want to discuss your issue to see what needs to be done to resolve this issue. Would you send us an email to cox.help@cox.com with your name & full address so we can do this for you? Please include a link to this forum as well.

    Mark M.
    Cox Support Forums Moderator
    • jkurlan's avatar
      jkurlan
      New Contributor II
      5 years ago

      Hi Mark,

      I sent an email to the address you provided. I included the event logs I have from the modem as well as the status page from the modem just before service dropped out. 

      I am seeing multiple T2, T3 and some T4 errors on the event log from the modem. I replaced the coaxial cable from the modem to the wall and I am still having issues. The service tech that came out checked my original cable, which was provided by a tech a few years back, and said it looked good. The coaxial cables I have are about 3-4’ in length total and there are no splitters inside the house. 

      thank you!