Forum Discussion

jkurlan's avatar
jkurlan
New Contributor II
5 years ago

Connection drops multiple times a day, reboot, repeat.

Central Connecticut area since Tuesday around 4 pm, our connection has dropped out failed to reconnect until I physically unplug the power and coaxial cable and wait 30 seconds to plug it all back ...
Allan's avatar
Allan
Moderator
5 years ago
@Jkurlan, The modem is reporting good signals at this time. What router are you currently using? -Allan
  • jkurlan's avatar
    jkurlan
    New Contributor II
    5 years ago

    Hi Allan,

    it is a google WiFi OnHub made by TP-Link. 

    thank you for your reply!

  • jkurlan's avatar
    jkurlan
    New Contributor II
    5 years ago

    Allan,

    I tested out connection with the router plugged into the LAN Ethernet port, with nothing attached to the router except the wireless devices. That connection dropped off. I also tested with my spouse’s work system plugged directly into the LAN Ethernet port. That is a CiSCO 800 series. Both tests caused the same connection issue. When I was testing both setups, no other devices were powered or connected to the network. 

  • jkurlan's avatar
    jkurlan
    New Contributor II
    5 years ago

    I also tried to post the event log from the modem but it keeps getting flagged as spam.