Forum Discussion

Aanthar's avatar
Aanthar
New Contributor
5 years ago

Connection drops for 1-10 seconds every 1-2 hours

Starting roughly a month ago I have been experiencing drops in internet connectivity for 1-10 seconds every 1-2 hours. Zoom calls completely die and have to reconnect. In other cases, Zoom says "poor...
connection issues
ping failed
ping timeout
LisaH's avatar
LisaH
Moderator
Hi Aanthar. For testing purposes, please bypass the router, disconnect the ethernet cable and the power cord to the modem, give it 30 seconds and then plug the power to the modem back in. It will take up to 5 minutes for the modem to reset. Once the first 4 lights go solid, connect your computer directly to the modem and run some tests and try some Zoom Calls to see if there is a difference. If you need further assistance, please send an email to cox.help@cox.com and include this link along with your complete address and name on the account. - Lisa
Aanthar's avatar
Aanthar
New Contributor
5 years ago

Thanks. I really don't think there is an issue with my internal router/firewall, and I'm not quite comfortable connecting my PC directly to the internet without a firewall in place. However, I'll give the experiment a try.

  • BenS1's avatar
    BenS1
    Former Moderator
    5 years ago
    You're welcome, Aanthar. Please reach out to us anytime.
    Ben S.
    Cox Support Forums Moderator