Forum Discussion
LisaH
4 years agoModerator
Hi Aanthar. For testing purposes, please bypass the router, disconnect the ethernet cable and the power cord to the modem, give it 30 seconds and then plug the power to the modem back in. It will take up to 5 minutes for the modem to reset. Once the first 4 lights go solid, connect your computer directly to the modem and run some tests and try some Zoom Calls to see if there is a difference. If you need further assistance, please send an email to cox.help@cox.com and include this link along with your complete address and name on the account. - Lisa
- Aanthar4 years agoNew Contributor
Thanks. I really don't think there is an issue with my internal router/firewall, and I'm not quite comfortable connecting my PC directly to the internet without a firewall in place. However, I'll give the experiment a try.
- BenS14 years agoFormer ModeratorYou're welcome, Aanthar. Please reach out to us anytime.
Ben S.
Cox Support Forums Moderator
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