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tsqrd's avatar
tsqrd
New Contributor
3 months ago

Connection dropping randomly every day

I have a CM1000 modem and have had no issues with service for ~ 5 years.  In the last week, my modem/service randomly cuts out at least once per day for 3-4 minutes.  Signal levels and logs from the modem are attached.  Looking for any ideas.

 

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  • Allan's avatar
    Allan
    Moderator
    3 months ago

    Hello. I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com.