For the past month I have been having high ping rates on Xbox and buffering in Netflix. Checking my speed from several websites and locations speed rarely goes over 150mMbps. I currently subscribe to the ultimate package. I have called support with minimal changes to status. I believe my connection lines outside the home could be the cause. Any recommendations would be great.
these are my modem status from today after a reset and the 27th after a week of up time.
Hello,
The modem is reporting some time out errors. Are there any splitters on the cable line going to the modem? Also, is there a signal amp anywhere in the home?
Thanks,
Allan - Cox Support Forums Moderator.
Apologies for possibly hijacking this thread, but your response, Allan, provoked a thought about the currently installed splitters/amplifiers and associated additional devices in place in my own Cox setup.
Let me state first, that with the exceptional, periodic investigating to ensure that all connections are tight and secured, all previously installed add-on devices by Cox techs at my residence have remained intact; there has been no experimenting or relocating *any* of them.
My question: is the existence of the number, brand and models of these installed devices stored, cataloged or saved in a Cox database linked to my account, or is the responsibility to have, keep and save that data up to the homeowner? If, say, at some point in the future should I feel the need to post a performance complaint, will I then be required to list and recount the number and type of these devices?
I don't believe to have a splinter will check tomorrow. their is no amp. this is the only thing I have connected to COX
@chaloots,
We do not keep a record of those devices on a customers account since they are not rental equipment or attached to a particular service like a modem or cable box. Instead, they are installed by the tech and treated as part of the internal wiring of the home.
The only thing that you will want to remember is if you have them. If so, then you will want to check to see if they have come loose or unplugged.
Thanks,
Allan - Cox Support Forums Moderator.
@sokal48,
Please let us know what you find. We will be here to help.
Thanks.
Allan - Cox Support Forums Moderator.
Thanks, Allan. That tells me what I need to know.
from the pole to the modem their is only 2 couplers no splitters. I can move the modem to reduce one coupler to see if I have a bad cable
This is the reading before I move it.
direct from pole to modem
