Congestion and throttling.
Oh boy. Where do I start? About a month ago, or month and a half, I started getting terrible quality internet. I have Gigablast, I usually average 400-500 down and 20-30 up during peak hours. 750-800...
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Where are all you from? I'm in AZ and our internet has been finicky for the past few months. Been through that whole thing about reset the modem, oh and it's old and you probably need a new one... Which I got uppity with the rep about cause you don't just replace $100+ thing just because it's old. Had a tech come out a week after we scheduled, he re-crimped some coax ends, and actually made it worse. I think either their network gear is over saturated or having issues in some way and don't want to admit it. We pay for 300mbps and right now I'm getting 74mbps... I work in IT and I get it, but you should probably just be real and explain the issues you are facing and not hiding it.
We actually have two cable modems in this house, one is brand new, both running off of the same coax from cox and both experiencing issues so no it's not my equipment...
The thing is, if Cox were to come out and directly admit that their network is oversaturated and can't provide the promised level of service, they could be open to a lawsuit for selling a product they can't deliver. I think this is why you'll never see a blanket statement about it. But you should also check your signals and logs for any potential connection problems. It's quite possible that your issue could be the result of a defect in the network that can be easily repaired.
