Forum Discussion
-Chris
so lets say im getting huge packet loss on 1 or 2 later hops on my way to a game server.
do you expect me to believe youre going to edit your OSPF/BGP topology just for me? a single angry forum person?
or are you going to contact the developer and ask them to maybe move the server closer to my house?
ive troubleshot these issues. while the routing isnt perfect, i get massive loss and jitter pinging hop 2 to google while idling on my desktop. its intermittent service quality/connection issues dude. last nights mass infrastructure simultaneous fail is just further proof of this.
the inactivity and indifference towards providing a competent service has shown its ugly face during this pandemic and you guys will have to reap what you sew.
dude, the sticky about working on packet loss and latency in this forum IS FROM 10 MONTHS AGO.
i know youre just doing your job in attempting to help, which i do appreciate it, but im not interested. you need to give me the benefit of the doubt that i am competent, as im sure you are too. its your employer i have issue with.
- CrystalS5 years agoFormer ModeratorHi, dealing with an ongoing issue is quite frustrating. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. We will be able to take a look at the account and get a technician out if need so that the technician can escalate the matter if need be.
Crystal S.
Cox Support Forum Moderator- roomonfirethisi5 years agoNew Contributor II
5 minutes at 1:09AM PST, non-peak hours.
please dont suggest i connect directly to modem. the result is the same.
unless you guys are suddenly in the business of node splits/infrastructure improvements, please dont waste my time.
im here to spread the word, thats it. im not looking to be temporarily appeased like the last 10 technicians i / neighbors / anyone in their right mind has had out here. unless of course you guys wish to not charge us anymore for this hilariously poor service we pay through the nose for, then sure ill hit you up over the DM. hell if im feelin saucy might even send cox an unsolicited pic or two the way they expect me to take it from them.
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