Forum Discussion
I am sorry to hear you are experiencing issues with your internet. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Sharon
Cox Support Forum Moderator
save ya breaf. ive replaced modem/router/all coaxials/all ethernet cables/attenuated my own super low upstream signals up with -6db/tried all available coax ports/port forwarded for all applications i use/prioritized QoS 4 me/am wired directly to router, had multiple techs out. new excuses every time. its 100% not my problem anymore, its the shoddy infrastructure that cox is unwilling to upgrade to provide new fiber service or at least maintain the dogshit copper in use rn. i dont feel like having some new guy over to tell me im good for him to leave and it to fall to ***. your effective monopoly in vegas and other areas allows you to get away with murder. youve burned out any benefit of the doubt left i have to give.
current outage to be resolved at 7am. lets see how this one goes!!!!
i honestly hope the FCC takes notice of the joke you ISPs have made of americas broadband capabilities, but cox seems to be one of the worst. its actually negatively impacting my self esteem at this point to continue to give your company money, but i literally do not have an alternative more worthy. that is just disgusting. free market drivin competition again !!!!
- ChrisL4 years agoFormer ModeratorWe'd be happy to look into this for you further. Can you try to get some trace routes to the hosts you're trying to connect to and share your results so we can check for problems?
-Chris- roomonfirethisi4 years agoNew Contributor II
so lets say im getting huge packet loss on 1 or 2 later hops on my way to a game server.
do you expect me to believe youre going to edit your OSPF/BGP topology just for me? a single angry forum person?
or are you going to contact the developer and ask them to maybe move the server closer to my house?
ive troubleshot these issues. while the routing isnt perfect, i get massive loss and jitter pinging hop 2 to google while idling on my desktop. its intermittent service quality/connection issues dude. last nights mass infrastructure simultaneous fail is just further proof of this.
the inactivity and indifference towards providing a competent service has shown its ugly face during this pandemic and you guys will have to reap what you sew.
dude, the sticky about working on packet loss and latency in this forum IS FROM 10 MONTHS AGO.
i know youre just doing your job in attempting to help, which i do appreciate it, but im not interested. you need to give me the benefit of the doubt that i am competent, as im sure you are too. its your employer i have issue with.
- CrystalS4 years agoFormer ModeratorHi, dealing with an ongoing issue is quite frustrating. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. We will be able to take a look at the account and get a technician out if need so that the technician can escalate the matter if need be.
Crystal S.
Cox Support Forum Moderator
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