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cpettis1805's avatar
cpettis1805
New Contributor
2 days ago

Complaint of rude employee

I just encountered the rudest Cox employee on the Centerville Turnpike/Volvo Pkwy in Virginia Beach, VA.  I was trying to merge into a short lane and he sped up so I could not enter the ongoing lane and tried to run me of the road.  Then tailgated me for about a 1/4 a mile.  Once we got at a stoplight he started screaming at me saying, "your end  is coming old lady" and kept hollering at me.  I took a photo of his car number and would like to report his aggressive behavior. His road rage attitude was uncalled for to say the least.  That is why there is a merge lane on that portion of the road, for people to merge.

I am a customer, both residential and we have a business account and I personally would not want that man in my house doing service.

  • RobertS1's avatar
    RobertS1
    Moderator
    16 hours ago

    Hello Cpettis1805,  I apologize that you had this negative encounter with that tech. This is certainly not the type of behavior we would expect from anyone within the company, If you would like send me an email at cox.help@cox.com with your information and the details from this encounter I would love to assist you further.