Forum Discussion

bknox87's avatar
bknox87
New Contributor
11 months ago

Cisco phone + cox fiber delay issues? 10 sec delay

Hello! I am wondering if anyone else has had this issue and may know a fix? I WFH and with the old coax cable I was fine and I even have crappy T-Mobile internet that works with the CISCO phone and i...
fiber
WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
11 months ago

Are you using a Panoramic gateway/router? If not, have you tried contacting your work IT for support?

  • bknox87's avatar
    bknox87
    New Contributor
    11 months ago

    Right now I have the cox Nokia modem and a nighthawk router ? My work IT is totally stumped. 

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      11 months ago

      Sorry, I don't have any experience with Cox fiber. I wish it was available in my area. Just know the basics of fiber/PON. I assume there is no way to hook the Cisco phone directly to the Nokia modem(ONT)? Can you apply QoS(in your router settings)to the phone? What kind of latency does a speedtest show from Speedtest.net? When the test is done it should show idle, download and upload latency.

      PS. Here are my results on FIOS fiber for comparison.