Charges on New Build Homes
Curious how I can resolve issues my community is having on internet issues. We have houses that have panels with internet and fiber services prewired prior to move in. Whoever installed these prior t...
Forum Discussion
I appreciate your response, and I’m sure that this is the case and other new build communities. However, I have personally seen a Cox employee with a Cox truck installing the modems in the other homes in my neighborhood. The Cox employee who came to my house to fix the issue was only here for about five minutes and said it was a problem that could not be resolved on our end and was a Cox issue. I would understand a $15 service fee or something to that effect but $100 is a bit much.
Hello, I am very sorry you have not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post at Cox.Help@cox.com for further assistance. Thank you!
