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RobertAmaru's avatar
RobertAmaru
New Contributor
7 years ago

Charged for an event I didn't Receive

I tried to order the PPV event Canelo vs Golovkin on 09/15/2018. I got a message on screen with a number to call. Upon calling I was told I had to pay a previous balance before ordering so I declined to order. I received the charge for the event on my bill. This is the second time this has happened. I have spoken to several reps and the charge has still not been taken off. I was told that a supervisor would contact me regarding this and this was 2 weeks ago. My bill is now past due and I don't plan on paying it until the issue has been resolved. I have been with Cox for over 20 years and have ordered many PPV events. I have no problem paying for this if I actually received it. Can someone direct this to anyone that can help me put with this matter? You can contact me directly at 504-xxx-xxxx {EDITED BY COX} or through my email at anthonyramaru@gmail.com.

Thank you for your time.

  • CarolLM's avatar
    CarolLM
    Former Moderator
    7 years ago
    Hi Robert, we'd like to assist you with this matter. Because you are requesting to discuss specific account details, in order to do so, we ask that you reach out to us via an email to cox.help@cox.com, a Facebook private message, or a Twitter direct message. Please include your complete address, account name and a link to your Form message to get started. -Thanks, Carol