Misquoted charges
I called yesterday and talked to "Ian". When we received the expanded bill this month we discovered that we were being charged $5 for Max that we didn't know about. My current bill was $233.17. He took the channel off and first he told me that my new bill was going to be $218.05 and then corrected himself and said that it would be $228.38. I later received an email and it said that my new bill would be $244.36. So I removed a channel and it increased my bill! I called back today to follow up and was told that when he removed the channel it removed a discount that was supposed to be good through September. But he never told me that it removed it. I was told today that I have no recourse. I can't get the discount back and Cox does not have to stand by what was quoted to me.
Hello ddstreeter1,
I know it's important that your billing concerns are addressed and that you're getting the best possible service for your money. Cox has heard that customers want transparency with their billing statement and are working on making things a bit easier to see as far as active savings. You may view details of your billing statement online within MyAccount or the Cox App. Steps on how to access clickable PDF links to your printed statements are here if or when you need to www.cox.com/residential/support/accessing-your-bill-online.html.As for changes made and wanting to see what options are possible to save, I'm sorry to hear there were no changes after speaking with support following the last time Max was removed. We can take a follow-up look to see what options may be available to help you save. For us to be able to review account specifics with you, we ask if you could email us at Cox.Help@cox.com with your full name, complete address, and include the URL to your forum comment in the email. We'd like to see what can be done that can keep you connected to what you value most as well as save.
